Frequently Asked Questions

1. How can ReaMark help me?

ReaMark specializes in printing and direct mailing of postcards and other marketing materials for Realtors and Mortgage to market their services to homebuyers and sellers. Our state-of-the-art 55,000 square foot printing and mailing facility allows us to produce the highest quality postcards with fast turnaround time. Since we manufacture our own postcards, we are able to keep our prices low in order to pass the savings to our customers.

In addition, our postcard mailing services provide realtors with a "worry-free" marketing program. All you have to do is order your cards and provide us with your mailing list. We'll take care of all your printing and mailing so you'll have time to concentrate on other important things.

2. How can I shop ReaMark?

• Shop via our catalog: Call 1-800-932-2957 and request our FREE 56 page full-color catalog featuring over 650 beautiful postcards with different marketing themes, such as recipes, humor, prospecting, etc..
  
  
• Shop on-line at www.ReaMark.com: Browse our on-line catalog to view any postcards then follow the on-screen easy steps to create and view your cards.

3. What is the minimum that I can order?

Our minimum order is 300 total postcards (in increments of 100 cards). This means you may order 300 postcards in one card design or 100 postcards in three different card designs.

Order as few as 400 newsletters total (min. 200 per issue, must be ordered in increments of 50). Maximize your savings with quantity discounts*, e.g. order 500 of 4 issues to receive the 2,000 quantity price break.

4. What does the backside personalization include?

The backside personalization includes: your photo, company logo, address, phone numbers, email and web address, association logos, etc. It also includes the message for the card. You may use our suggested message, leave it blank or create your own custom message. We can also include your mailing permit stamp if you wish. The backside will be printed in Black and White or Full-Color.

5. May I customize the Layout or the Message for the back of the cards?

We normally use our layout design for the back of the cards. However, if you have a layout that you like, let us know and we can customize it - (within postal regulations).

If you want to have your own personal message instead of our suggested message, you have up to 55 words.

You may customize any layout with any image from our catalog, website or send us one of your own for just $20 more!

We also do full custom printing. Call 1-800-932-2957 for a quote.

6. How do I place an order?

Via Phone: Call us toll-free 1-800-932-2957 Mon. - Fri. 6am to 4pm, PST. to place your order.

Via Fax: Complete and Fax your order form to1-800-805-8173.

Via Mail: Complete your order form and include your photo/logo, payment, and mail to:

ReaMark
12650 Danielson Court
Poway, CA 92064

Via the Internet: Log on to our web site: www.ReaMark.com and browse our on-line catalog. You may order your cards and preview the backside of the cards.

NOTE: If you wish to have your photo and logo printed on the backside of the cards, you may mail them to us or email them. Emailing would expedite your order.

Email to: mail@reamark.com

(Please see question #10 for photo and logo requirements.) Faxed copy of logo is not acceptable due to lack of clarity.

7. What is the turnaround time after I place my order?

Once we receive your photo and logo, we will fax you a layout proof within 1-2 business days, 1-3 business days for newsletters and custom layouts. We provide 2 free proofs. An additional charge will apply for excessive layout changes beyond our standard free proofs. Upon our receipt of your layout approval, we will produce and ship most orders within 3 business days, 5 business days for newsletters. Please allow 2-5 business days for UPS Ground delivery. If you need your order sooner, please ask us for other express delivery options.

8. When do I get charged?

Upon our receipt of your layout approval, your order will be submitted into the print production process. All orders must be paid in full by check or credit card at this time.

9. How does a Group Order work?

See Group Orders
Group orders receive the combined quantity discount for all the agents in the group at the time the order is placed. For example, if three agents in the group order 5,000 cards each, each of you receive the 15,000 card price instead of the 5,000 card price.

Each order within the group order is treated as an individual order so that each agent may select his/her own cards and personalization. Each agent is responsible for individual shipping charges based on his/her order total and other set-up fees if applicable ($30 photo/logo set-up fee for new customers).

Each agent will receive an individual layout proof. Order production will start when we receive the agent's signed layout approval. Orders do not need to wait for other agents approvals in the group.

Please follow the steps below to complete your group order:
a. Each agent completes his/her own order form - Click here to print a copy of the order form..
b. Add up all card quantities from all agents orders. Use the total quantity to find the individual card price on the pricing chart.
c. Each agent calculates shipping charges based on order total. Click here for Shipping Chart..
d. Each agent adds applicable fees: photo/logo set-up fees, CA sales tax, etc.
e. Include a sharp-focused photo, a business card, company logo or letterhead (we may already have yours, please ask).
f. Mail everything in one package with payments to:

ReaMark
Attn: Group Order Dept.
12650 Danielson Court
Poway, CA 92064

10. What are the requirements for sending photos and logos?

Photos: We prefer your original photo in color or black and white (2x2 to 5x7). Polaroids are acceptable. Sharp-focused photos produce the best results. Please do not staple or paperclip photos. Photo from a business card may be acceptable depending on the sharpness of the photo, the texture and color of the card stock.

All photos will be returned with your order shipment. We suggest you send high quality duplicates whenever possible, as ReaMark assumes no liability for lost or damaged items.

If you plan to email us your photo, please save it in .tiff or .jpg format. If possible, please save it with a resolution of 300 dpi or higher to produce a sharp picture.

Email to: mail@reamark.com

Logos: If possible, we prefer camera-ready art. Company letterhead/envelope is acceptable if the paper is smooth and white. We can convert to black and white if the logo is in color.

If you plan to email us your logo, please save it in .tiff or .jpg format. If possible, please save it with a resolution of 300 dpi or higher to produce a sharp logo.

11. Can ReaMark do my postcard mailing?

Yes! Click here for Mailing Services.
We require that each mail drop be at least 225 pieces. We normally print and process your cards all at once to give you the highest savings. For example, if you plan to mail 225 pieces every month for six months, we would print your cards all at once to give you the 1350 cards quantity price.

Database Set-Up: (One-time fee)

a. Client provided disk: Your client list can be in Excel, Dbase or other database format. If a list is already setup to print labels in Word - we may have to manually enter the names to create a database. (see item "b" below).

b. Database manual set-up: 16¢/address - If you don't have your client list available in a database format, we can enter the names manually.

c. List Changes: 12¢ per address (minimum $10.00) - This is if you need to add or delete a name from your list.

Postage and Processing: (Processing includes: cass certify, presort, zipsort, barcode, inkjet address, deliver to post office) - Price does not include cards.